Returns Refunds Exchanges & Cancellations

Cancellations & Refunds:

When an order is made we process it as soon as practical.  This allows a more efficient delivery time and better customer experience.  Cancellations are accepted if the order has not yet been sent by ourselves or received by our suppliers.  To cancel an order let Rob our messenger bot know (click on the bottom right messenger icon), call us or use the "Contact Us" page (link found below in the footer).  Once we receive the request we will advise if the cancellation is successful or not.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) arrive damaged, please attach photos by clicking the "Contact Us" (use link in footer). We will then process an insurance claim on your behalf.

Returns & Exchanges:

All refunds and returns are covered by Australian Consumer Law.  Just contact us by clicking the "Contact Us" link below within 7-days of your delivery date.  Let us know your basis for the refund or exchange.  We will then provide you the details for a refund or exchange.  Refunds and exchanges may include recovery costs for shipping, engraving and payment processing.  We may include a restocking fee of 15 percent.  We will clarify the charges during initial contact.

    These terms for returns & exchanges are effective from 12th December 2017.  They are subject to changes.  Any changes will be updated on this page.